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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A popup will show up. It offers comprehensive information about all the operations that you can perform on that particular page. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge selection of tutorial video clips clarifying how to work with our web hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the solution you are looking for, examine our comprehensive Frequently Asked Questions database, which comprises questions asked by real people and offers real solutions. We periodically "revamp" our FAQ database with new Q&A's so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a excellent team of support engineers available 24/7/365 and ready to assist you with any query. Each support ticket you send will be answered within sixty minutes (the average trouble ticket response time is approximately 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 62118

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com